✦ What are your delivery and returns policies?
You can find links to this information in the footer menu at the bottom of every page.
✦ Do you deliver to the US and Canada?
I am happy to accept orders from the US or Canada, however you will need to message me either via the 'contact' page or on Instagram and let me know which pieces you'd like to buy. Unfortunately I cannot sell to the US or Canada via my website directly as it doesn't remit the sales tax for me, so I am currently having to set up listings on my Etsy shop for US and Canadian customers instead. Please contact me for further details.
✦ I don't live in the UK, US, or Canada, can I still buy something?
At the moment I am only shipping to the US, Canada and the UK due to the complexities of international shipping policies and tax laws. I hope to expand this in the future though, so please feel free to get in touch and let me know which country you're in.
✦ How do you make your jewellery?
Each piece starts purely from silver sheet and silver wire. I then form it using traditional silversmithing techniques to turn it into rings, earrings and pendants. If you'd like to see the process then follow me on Instagram or Facebook where I share a lot of behind the scenes videos and photos.
✦ Do you offer resizing, repairs or remodelling?
No, I do not take on repairs, resizing or remodelling work.
✦ How should I check my ring size?
In my opinion, the best way to measure your ring size is either to use a ring sizer made up of multiple metal hoops that you can try on to check which one fits your finger most comfortably, or to visit a local jewellers and ask them to do it for you. If you'd like more information about ring sizing then please get in touch.
✦ What does hallmarking mean?
A hallmark is added to a piece of jewellery by an Assay Office after they have tested the metal and confirmed its fineness. In the case of silver, a hallmark is legally required if the piece weighs 7.78g or more, so most of my jewellery is exempt due to being underweight. There is an additional cost to have jewellery hallmarked, and it takes a couple of weeks to come back from the assay office, so I don’t hallmark most of the pieces that are legally exempt. Instead I stamp the pieces with ‘925’.
For gold the exemption weight is different - all gold over 1g needs to be hallmarked, and I hallmark all solid gold or mixed gold & silver pieces as standard. You can learn more about this by clicking the 'hallmarking' link at the bottom of the page.
✦ Can I add a gift message to my order?
I am very happy to hand write gift messages inside any orders for no extra cost, just let me know before or at the time of purchase what you would like written, by sending me a message through the ‘contact’ page.
✦ Can I have a different length chain with my pendant?
Pendants come with a 16 or 18 inch chain as standard. If you would like a different chain then please contact me before you order as there may be an additional cost depending on which chain you choose. I don't have the chains listed on my website but generally have 16"-20" chains in various styles.
✦ Why is my silver jewellery starting to tarnish?
Sterling silver is an alloy containing both silver and base metals such as copper. The copper reacts with sulphur-containing gases in the air to leave a layer of copper sulphide which makes the silver start to look black. Many other chemicals, and even humidity, sweat and oils can also react with the silver causing it to tarnish. This layer of copper sulphide can be cleaned off using a polishing cloth, and the easiest way to avoid it is to wear your jewellery regularly.