Frequently Asked Questions

If you can't find the answer to your question here, please feel free to message me using the contact form.

Contact me

Which countries do you offer shipping to and how long does it take?

Click the link below to see all the info about shipping.

Shipping info

What is your returns policy?

Click the link below to see all the info on returns and refunds.

Returns info

How should I check my ring size?

In my opinion, the best way to measure your ring size is either to use a metal ring sizer (link below), or to visit a local jewellers and ask them to do it for you.

It is worth noting that if a ring band is wider than 4mm, you may need to size up from your usual ring size as the wider ring band will feel tighter on your finger. None of my ring bands or over 4mm wide, so you don't need to do this when measuring for my rings.

Buy ring sizer

Why do some of your pieces have formal hallmarks and some have '925' stamped on them?

Please follow the link to my Hallmarking page for further info about this topic.

Hallmarking info

Can I add a gift message to my order?

I am very happy to hand write gift messages inside any orders for no extra cost, just let me know before or at the time of purchase what you would like written, by sending me a message through the ‘contact’ page.

Contact me

The pendant I like comes with a chain. Can I have a different chain length/style? Or buy the pendant without the chain?

Most all silver pendants are sold with a complimentary silver chain. If you would like the pendant without the chain, I can remove the chain, but it will not alter the price. If you would like to have a different chain length or style to the complimentary chain, please contact me prior to or at the time of purchase as there may be an additional cost.

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Why is my silver jewellery starting to tarnish?

Sterling silver is an alloy containing both silver and base metals such as copper. The copper reacts with sulphur-containing gases in the air to leave a layer of copper sulphide which makes the silver start to look black.

Many other chemicals, and even humidity, sweat and oils can also react with the silver causing it to tarnish.

Tarnishing is a completely natural process and will happen over time. However this layer of copper sulphide can be cleaned off using a polishing cloth, and the easiest way to avoid it is to wear your jewellery regularly. 

You can buy a polishing cloth here using the link below.

Buy polishing cloth

I have seen a ring I like but it's not in my size. Can you resize it?

I may be able to increase the size of a ring by 1 or 2 ring sizes depending on the design. I usually write this in the product description if it is possible, so feel free to contact me to ask. But I cannot decrease the size of the rings.

Feel free to still reach out to me though, as I might be able to make one for you in your size.

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Do you do custom/bespoke jewellery?

I do take on some custom work, depending on my availability so feel free to message me to discuss your request.

I generally only take on custom requests that are a variation of jewellery I have made before. For example, you have seen a piece on my Instagram that has sold and you'd like me to remake something similar, or you love a ring I have made but would prefer a different gemstone or metal.

I don't use customers own gemstones as there is always a risk (although very small) of damage during the making process. I also do not use customers own metals as I do not have the necessary equipment to melt it down and refine it.

Contact me

Do you offer resizing, repairs, and remodelling?

Unfortunately this is not my area of expertise so I do not offer repairs, remodelling or resizing of jewellery bought from other jewellers.

If you have damaged a piece of jewellery you have bought from me, please feel free to contact me to discuss it, as I may be able to offer a repair/remake depending on the damage. Please note, any work carried out in this situation would be chargeable.

How do you make your jewellery?

All my jewellery is handmade in my home studio in Bristol, with the exception of chains which I buy in from a reputable UK supplier.

I use traditional metalsmithing techniques and occasionally have a mould created of some of my pieces in order to have exact replicas cast in silver or gold.

I regularly share videos of my process on my social media pages, so you can find out more by following me on Instagram or Facebook.